IEM653 - Service Operations and Customers relationship Management
Faculty : Faculty of Engineering and Applied Sciences
School : Industrial and Manufacturing Engineering
Prerequisit Course : No Pre-Requisit Courses
Credit Hours : 3.00
Offered For : Post Graduate
Course Description :
Service operations principles – Service Operations processes – Common Service Operations Activities – Organizing Service Operations – Technology
Considerations – Implementation Considerations – Challenges and Critical Success Factors and Risks – Overview of Customer Relationship Management
(CRM) – Developing a Customer Strategy – Customer Lifecycle Management and Lifetime Value – CRM Technology – Operational CRM – Analytical CRM – Collaborative CRM – CRM Project Management – Building a Business Case for CRM.
IEM654 - Information Technology Services and e-Business Management
Faculty : Faculty of Engineering and Applied Sciences
School : Industrial and Manufacturing Engineering
Prerequisit Course : No Pre-Requisit Courses
Credit Hours : 3.00
Offered For : Post Graduate
Course Description :
Electronic Services – electronic business – electronic government – Strategic eBusiness – e-Business Corporate Strategy – e-Business Business Strategy – Strategic E-Business Challenges, Strategic e-Business Applications, e-Business Architecture – e-Supply Chain Management – Building an e-Business – Trends in mobile commerce.
IEM701 - Project Based Learning in Industrial Engineering and Systems Management
Faculty : Faculty of Engineering and Applied Sciences
School : Industrial and Manufacturing Engineering
Prerequisit Course : No Pre-Requisit Courses
Credit Hours : 3.00
Offered For : Post Graduate
Course Description :
Students will participate in project-based learning activities in topics of applied nature related to the fields of specialization .
IEM702 - Seminar on Advanced Industrial Engineering and Systems Management
Faculty : Faculty of Engineering and Applied Sciences
School : Industrial and Manufacturing Engineering
Prerequisit Course : No Pre-Requisit Courses
Credit Hours : 3.00
Offered For : Post Graduate
Course Description :
Lecture given by distinguished professor in new published papers .
IEM703 - Seminar on Current Trends in Industrial Engineering
Faculty : Faculty of Engineering and Applied Sciences
School : Industrial and Manufacturing Engineering
Prerequisit Course : No Pre-Requisit Courses
Credit Hours : 3.00
Offered For : Post Graduate
Course Description :
Research seminars conducted by Ph.D. based on presentation of recent journals papers .
