Faculty : Faculty of Engineering and Applied Sciences

School : Industrial and Manufacturing Engineering

Course Description :

Rapid Prototyping Processes – Selection of Solid Freeform Fabrication (SFF) – Applications of SFF Technologies – CAD Requirements in RP- Materials for Rapid Prototyping – Rapid Tooling Techniques – Reverse Engineering – Rapid Manufacture.

Faculty : Faculty of Engineering and Applied Sciences

School : Industrial and Manufacturing Engineering

Course Description :

Introduction to traditional and non-traditional machining processes – Mechanical processes – Chemical processes – Electrochemical processes – Thermal processes – hybrid electrochemical processes – hybrid thermal processes – material addition processes

Faculty : Faculty of Engineering and Applied Sciences

School : Industrial and Manufacturing Engineering

Course Description :

Definition of a system – Systemic properties – Basic problems in systems theory – Decomposition of a system – Checkland methodology – Network systems.

Faculty : Faculty of Engineering and Applied Sciences

School : Industrial and Manufacturing Engineering

Course Description :

Process Analysis – Service Productivity – Work Measurement – Service Facility Layout – Service Facility Location – Forecasting – Managing Waiting Lines – Simulation – Capacity Planning – Service Supply Relationships – Vehicle Routing – Inventory Management – Aggregate Planning – Service Scheduling.

Faculty : Faculty of Engineering and Applied Sciences

School : Industrial and Manufacturing Engineering

Course Description :

Service operations principles – Service Operations processes – Common Service Operations Activities – Organizing Service Operations – Technology Considerations – Implementation Considerations – Challenges and Critical Success Factors and Risks – Overview of Customer Relationship Management (CRM) – Developing a Customer Strategy – Customer Lifecycle Management and Lifetime Value – CRM Technology – Operational CRM – Analytical CRM – Collaborative CRM – CRM Project Management – Building a Business Case for CRM.